Privacy Policy

Business Name: AL-NAS LIVING

Effective Date: 13/06/2026

AL-NAS LIVING values your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect your information
when you visit our website, contact us on WhatsApp, submit an enquiry, or purchase sofa,
furniture, and related home living products from us in India.

By using our website, contacting us, placing an order, or sharing your information with us,
you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Your name
  • Mobile number
  • Email address
  • Billing address
  • Shipping or delivery address
  • Order details and purchase history
  • Product preferences and enquiry details
  • Payment-related information required for order processing
  • Website usage data such as IP address, browser type, device type, and cookies
  • WhatsApp chat messages, attachments, and communication history shared with us

2. How We Collect Information

We may collect your information when you:

  • Visit our website
  • Fill out a contact form
  • Send us a message on WhatsApp
  • Call us or contact us through social media
  • Request a quotation
  • Place an order or ask for delivery support
  • Subscribe to marketing or promotional updates

3. Use of Your Information

We use your information for the following purposes:

  • To respond to your enquiries and provide quotations
  • To process and confirm your orders
  • To arrange delivery, installation, and after-sales support
  • To communicate with you through WhatsApp, phone, SMS, or email
  • To improve our products, services, and customer experience
  • To send promotional offers, catalogues, and updates where permitted
  • To detect fraud, prevent misuse, and maintain security
  • To comply with legal and regulatory requirements

4. WhatsApp Communication and Chat Data

Since many of our customer discussions, quotations, order confirmations, and support
communications may happen through WhatsApp, we may collect and store data shared by you
through WhatsApp. This may include your mobile number, chat messages, delivery details,
order requirements, product preferences, and attachments voluntarily shared by you.

We use WhatsApp chat data to respond to your enquiries, manage orders, provide customer support,
improve our response quality, understand customer needs, and improve our business operations.

If you provide your number and contact us on WhatsApp, you agree that we may communicate with you
regarding your enquiry, order, delivery, support, and related service updates. For marketing messages,
we will only contact you where permitted or where you have provided consent.

5. AI-Assisted Analysis and Business Improvement

We may use customer data, including enquiry details, order patterns, frequently asked questions,
and WhatsApp chat interactions, for internal analytics, automation, and AI-assisted business improvement.

This may include summarising enquiries, identifying common customer interests, improving customer support,
improving product recommendations, improving marketing performance, and enhancing operational efficiency.

Where AI tools or third-party software are used, we will take reasonable steps to ensure that your data
is used only for legitimate business purposes and handled with appropriate care.

6. Sharing of Information

We do not sell your personal data. However, we may share your information when necessary with:

  • Delivery and logistics partners
  • Payment gateway or payment service providers
  • Website hosting and technical service providers
  • CRM, analytics, marketing, automation, or AI service providers
  • Legal, regulatory, or government authorities where required by law

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality,
understand visitor behavior, measure marketing performance, and improve user experience.

You can control cookies through your browser settings, but disabling some cookies may affect
certain website features.

8. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected,
or as required for legal, accounting, tax, fraud prevention, dispute resolution, or compliance purposes.

When your personal data is no longer necessary, we may delete, anonymise, or securely store it
as required by applicable law.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction or updating of your information
  • Request deletion or erasure of your data
  • Withdraw consent for certain data processing activities
  • Opt out of promotional communications
  • Raise a complaint or grievance regarding your personal data

To exercise any of these rights, please contact us using the details below.

10. Marketing and WhatsApp Consent

If you choose to contact us, submit your details, or communicate with us on WhatsApp,
you agree that we may contact you regarding your enquiry, order, support request, service update,
or related business communication.

Where required, promotional or marketing communication will only be sent with your consent
or as otherwise permitted by applicable law. You may opt out of promotional communication at any time
by messaging us with a request such as “STOP” or by contacting us directly.

11. Data Security

We take reasonable technical and organisational measures to protect your personal data from
unauthorized access, misuse, disclosure, alteration, or loss. However, no website, online platform,
or electronic communication method can guarantee complete security.

Please do not share unnecessary sensitive personal information through WhatsApp, website forms,
or other communication channels unless it is required for your order or request.

12. Third-Party Links

Our website may contain links to third-party websites, payment pages, social media platforms,
or external services. We are not responsible for the privacy practices or content of those third-party services.

13. Children’s Privacy

Our services are not specifically directed to children. If we become aware that personal data
of a child has been collected in a manner not permitted by law, we will take appropriate steps
as required under applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices,
technology, or legal requirements. Any updated version will be posted on this page with a revised effective date.

15. Contact Us

If you have any questions, requests, or privacy-related concerns, please contact us:

AL-NAS LIVING
Email: alnasliving@gmail.com
Phone/WhatsApp: +919739635864

16. Consent Statement

By contacting AL-NAS LIVING, submitting your details, or communicating with us through our website
or WhatsApp, you acknowledge that your data may be collected and used for customer support,
order processing, delivery coordination, marketing communication, and limited AI-assisted analysis
for service and business improvement in accordance with this Privacy Policy.